| Platform Booking Fee | A booking fee of RM 100 is mandatory prior to scheduling the online interview. |
| Deposit Payment | The client is required to pay a RM 1,000 deposit to reserve a confinement lady. |
| Balance or Full Payment | Payment must be settled 2 months before the estimated date of delivery (EDD). Clients who make full payment three months before EDD will receive a special rate (limited to package promotion). |
| Urgent Order | Make full payment within 24 hours upon receiving notification from customer service. |
| Cancellation | - If the client cancels the booking after selecting the confinement lady, the deposit will not be refunded.
- If the client experiences a miscarriage or death due to medical reasons, the full refund is allowed.
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| Payment Confirmation | Please take a screenshot of the payment slip and send it to our customer service via WhatsApp. |
| Additional Costs (Reference Only) | - The amount of the welcoming Angpow for the confinement lady is flexible and can be any amount the client chooses. The farewell Angpow is set at RM300.
- If the client is residing in a double-story house, an additional cost of RM200 will apply to the confinement services.
- The rates for the confinement service during Chinese New Year or for additional months/ twins will be adjusted and advised by the confinement lady.
- If the client requests cooking services during the confinement period, an additional cost of RM100 per person will apply.
- The client is responsible for bearing the transportation expenses (round-trip) of the confinement lady. If the confinement lady requests extra compensation for transportation, the client should discuss and reach an agreement with her. The platform will not interfere with the transaction expenses.
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| Notes | The platform provides a convenient way for users to connect with each other. Clients and confinement ladies can communicate online to better understand each other’s personalities and capabilities and ultimately reach an employment agreement. However, it is important for clients to thoroughly interview and evaluate the suitability of each confinement lady before hiring. Please note that the platform will not be responsible for the behavior of the confinement lady during the confinement period. |
